ICLD 2.1 Generations – Command Academy

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Module Overview

This module focuses on Generations and the variety of them we now have in the workplace, as well as, within the communities that we serve. It is imperative for true leadership success that we are familiar with the different generations and understand how they think, their motivations and their work habits. You may be surprised by the diverse thought processes that each generation possesses.

Module Objectives

Upon successful completion of this module student should be able to:

Understand each generation’s type and how to distinguish them.
Understand how different generations think, act and behave themselves at work and at home.
Understand the issues involved in hiring and dealing with different generations.

Instructor: Lorraine Snyder, Director of Certified Credible Leader (CCL) is a Law Enforcement Instructor and has been in the field of public service and law enforcement for twenty-nine years. She began her career at the NC Department of Crime Control and Public Safety serving as a Crime Prevention Specialist and a member of the State Emergency Response Team (SERT).

Lorraine was recruited and selected by the NC Department of Justice to develop and implement the state’s first Hate Crime Reporting Curriculum. Recognized nationally for her work, she was chosen to be a speaker at Yale University’s Research Forum on Hate/Bias Crimes.

During her time at the Department of Justice, NC Justice Academy, she has developed, revised and taught a variety of courses. Being fluent in Spanish, she has instructed numerous effective Spanish-language learning courses ranging from Basic Spanish for Law Enforcement, to a more advanced El Curso Para Leer y Practicar Español. Two of her favorite topics have been instructed in an online format; Investigator Ethics and Interrogator Personality Dynamics.

She has worked with Alzheimers NC, NC Division of Aging and Adult Services, the NC Attorneys General’s Office – Medicaid Fraud Investigations Unit in offering two courses regarding investigation and protection of North Carolina’s elder and disabled population; Understanding Dementia and Investigating Crime in Long-Term Care: Voiceless Victims. For her work in this area, the Southeastern Area Agencies on Aging awarded her the “Outstanding Community Service Award” in 2007, and went on to co-present a lecture at their annual conference in 2012. Lorraine received honors in 2013 from the NC Department of Health and Human Services, Strategic Alliance For Elders (S.A.F.E.) Taskforce and Brookdale Senior Living, Inc. presented her with the “Potter’s Hand: Senior Advocacy Award”.

She is honored to have been a requested speaker in state and nationally for the last seven years. The curriculum she co-developed has been requested internationally. She is also a Challenge Course (High and Low Ropes) instructor. Lorraine holds BA in Political Science and Spanish Language, from UNC Greensboro, NC.