ICLD 1.11 Active Listening – Command Academy

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Module Overview

As professionals, particularly in the law enforcement profession, we use communication as a primary tool to perform our duties. One of the most important aspects of communication is listening to what is being communicated, but we don’t receive a great deal of training regarding effectively receiving the message. This module is designed to provide law enforcement professionals with training regarding the importance of actively listening and receiving the message that is being communicated to them. This skill is so critical that without it law enforcement professionals and their agencies are exposed to potential misunderstandings that can be disastrous and very difficult to recover from.

Module Objectives

Upon successful completion of this module students should be able to:

Understand importance facts regarding human communication.
Identify the steps of listening.
Identify the 10 Keys to Active Listening.

Instructor: Dr. Larry Long, Executive Director of the CJC-CLD serves as Professor and Executive Director of the School of Communication at Illinois State University. He holds a Bachelor of Science (Speech, Education, Mathematics) from Northwestern Oklahoma State University, a Master of Science (Communication, Educational & Psychological Research) from the University of North Texas, and a Ph.D. (Organizational Communication, Management, Research Methods, Computer Science) from the University of Oklahoma. In addition, he received the honor of being named as the 1998-99 “Person of the Year” by the National Society of Accountants for his work in developing their strategic plan and process decision making systems. Dr. Long has been qualified as an expert witness in product liability litigation, particularly in the areas of warning label efficacy and research methodology. Dr. Long is a retired artillery and infantry officer who completed 21 years of honorable service with the Army National Guard and is an honorary member of the U.S. Army Special Forces, Fort Bragg, North Carolina.